Get help with your ELLIPAL cold wallet and the ELLIPAL App — setup, transactions, assets, and recovery.
Pick your ELLIPAL model — Titan 2.0, Titan (EC02), Titan Mini and more — then enter your DID number to start a guided firmware update.
Trace sync events and network calls when the ELLIPAL App misbehaves.
Troubleshoot common issues while installing, opening, or setting up the ELLIPAL App or a cold wallet.
Record app version, device, network, and symptoms when reporting an ELLIPAL issue.
Check wallet activity and transaction details when expected activity is not visible in the ELLIPAL App.
Review expected staking rewards and the relevant account activity.
Find ELLIPAL support guidance if tokens were sent to an incompatible address.
Find ELLIPAL wallet access guidance without sharing passwords or seed phrase information here.
Document an access or sign-in issue and find ELLIPAL's published support options.
Check whether a transaction used the intended network or chain.
Get the official wallet
Explore ELLIPAL cold wallets and the ELLIPAL App at ellipal.com. Never share your seed phrase or private keys.